BILLING, SUBSCRIPTIONS & REFUNDS
Am I eligible for a refund?
Generally, all purchases—including subscription fees—are final and non-refundable, and cannot be canceled or exchanged (except where required by law).
Are my payments secure?
Yes, we use industry-leading security protocols and PCI DSS-compliant payment processors to protect your financial information.
Are my subscription and the plan in the application connected?
The number of days in your plan and the duration of your subscription aren’t related. Your plan is created by our experts to match your goals and ensure steady progression based on the details you provided during sign-up.
Can I pause my subscription?
Unfortunately, it's not possible to pause or postpone a subscription, as it starts immediately after your purchase is confirmed.
However, your training plan adjusts to you. If you haven't completed some workouts, they will be rescheduled to the following training days, as outlined by your plan. This way, you can train whenever you’re able without missing a thing.
Can I purchase Muscle Booster for a single period of use?
At the moment, it’s not possible to purchase the app for a single, non-renewing period. However, you can cancel the auto-renewal anytime—your subscription will remain active until the end of the paid period.
Can I upgrade my subscription to a different plan?
At the moment, it's not possible to upgrade your subscription to a different plan.
How can I cancel my subscription?
How can I change the payment method?
Unfortunately, our service does not currently offer the option to switch payment methods directly through the app. If you’re experiencing any issues with your payment, please reach out to our support team via the Contact Us form.
How can I check my current subscription?
There are three ways to view your current subscription: via your invoice email, in the app, or via our website.
Right after your purchase, we send a receipt with your plan price and renewal date to your account email. This email will be sent from support@email.muscle-booster.io. If it’s not in your inbox, please check your spam folder.
How can I get a refund?
Please visit the Refund Policy page to see whether your case meets the criteria to receive a refund.
How can I switch to another subscription?
At the moment, it's not possible to switch to a different subscription plan.
How can I update my payment information?
Unfortunately, our service does not currently offer the option to switch payment methods directly through the app. If you’re experiencing any issues with your payment, please reach out to our support team via the Contact Us form.
If your purchase was made through PayPal and you would like to update the card linked to your PayPal wallet, there’s no need to buy a new plan. Simply update your payment details within PayPal using these steps:
How much does a subscription cost?
Once you open the website and finish setting up your profile, you’ll be guided to the payment screen with up-to-date information on available subscription plans, including plan pricing and billing period. This payment screen is the best source of information regarding pricing, so to avoid confusion, please reference this information. Since we occasionally run promotions, there might be different discounts available. To avoid surprises, please make sure you're aware of all the terms and conditions associated with our subscriptions. These can be found in our Terms of Use prior to subscribing. If you already have a subscription, you can always check your current plan in the User Account section of our website.
I was charged twice for the same/different plans, what do I do now?
If you accidentally purchased a plan twice, on the website and via the App Store/Google Play, and would like to request a refund, please contact the support team via the Contact Form with confirmation of your subscription purchased via the App Store/Google Play.
What is the billing cycle?
The billing cycle is the period of time that your subscription is active before it renews. Our app offers flexible subscription options, so you can choose the plan that works best for you.
What payment methods are available?
We currently accept Apple Pay, Google Pay, PayPal, and credit card payments.
What payment methods does Muscle Booster support?
We currently accept Apple Pay, Google Pay, PayPal, and credit card payments.
Will my subscription renew automatically?
Yes, your subscription is auto-renewable, meaning it will automatically renew at the end of each billing cycle, and you will be billed based on the renewal period you selected at the time of purchase. You can also find a detailed overview of your subscription, including the price of the plan and its renewal date, in your user account on our website.
